Last updated: 3 October 2026
Every Ink Kulture tattoo is a personal-care product applied to skin. For hygiene reasons we cannot accept returns of tattoos that have been opened or applied, or of orders where you simply changed your mind.
Damaged, defective, wrong or missing items — free replacement
If your order arrives damaged, defective, incomplete, or with the wrong design, we will replace it free of charge. To request a replacement:
- Contact us within 7 days of delivery at shivangperplexity@gmail.com.
- Share your order number and a clear photo or unboxing video showing the issue.
- Do not apply or use the affected tattoo.
Once we confirm the issue, we dispatch the replacement at no cost to you. If the design is out of stock, you can choose another design of equal value or a full refund for that item.
Refunds
- Approved refunds for prepaid orders are made to the original payment method within 5–7 business days.
- For Cash on Delivery orders, refunds are made by UPI or bank transfer to details you share with us.
- Shipping charges are refunded only if the whole order was wrong or damaged.
Cancellations
You can cancel an order free of charge until it is dispatched by writing to us with your order number. Prepaid cancellations are refunded in full to the original payment method. Once an order has shipped it cannot be cancelled.
Refused or undelivered orders
If a Cash on Delivery order is refused at the door or cannot be delivered because of an incorrect or incomplete address, we may decline future Cash on Delivery orders from the same phone number or address.
Buy 1 Get 1 offers
Free items received under Buy 1 Get 1 are covered by the same replacement guarantee. If a paid item is refunded, the free item linked to it is no longer free and its price may be deducted from the refund.
Contact
Ink Kulture, Navi Mumbai, Maharashtra 410206, India
Email: shivangperplexity@gmail.com